By: Kyle Russell.
On-demand shipping startup Shyp is introducing a new key feature to its iOS and Android app today with the launch of Shyp Returns, a dedicated interface for returning stuff you buy online without stopping at the post office or UPS.
For months, Shyp noticed that a small but growing percentage of customers used the app to return items they purchased online, printing out prepaid labels and including them with parcels.
In a briefing earlier this week, Shyp CEO Kevin Gibbon explained how the startup hopes it can encourage that behavior by providing a more straightforward process. From the very first step of sending something, you can specify that it’s a return. If you have the order number, it can figure out which warehouse to get it to and arrange shipping. If you’ve already printed the prepaid label, your bike courier or driver will also get an alert to remind you to include it before they leave with your item.